Typical challenges

  • High outsourcing cost

  • Growing a dedicated team to manage outsourcing issues

  • Too many escalations required to resolve issues

  • Lack of continuous improvement

  • High stress environment

  • Higher time and cost due to misaligned activities

  • Perform transaction mechanically

What we do

  • Cost-benefit analysis

  • Design lean organization

  • Create comprehensive transition plan

  • Enable work force planning 

  • Finance staff development

  • Improve first pass rate penetration

  • Evaluate quality / escalation assessment

  • Refine account profiles

  • Align key stakeholders

Solutions we provide

  • Establish process-oriented KPI improvement

  • Build cost leadership

  • Generate insightful business analytics

  • Continual YoY productivity improvement program

  • Create employee growth and developmental opportunities