Typical challenges

  • Lack of senior management oversight

  • Deteriorating service quality

  • Contractual  disputes

  • Unfulfilled deliverables

  • Lack of accountability

  • Inadequate review

  • Unnecessary cost inflation 

  • Unclear 2 way service agreements

What we do

  • Assess and develop KPI Deliverables and contractual obligations

  • Formalise 2Way service agreements

  • Assess and design review process on

    • Service Deliverables

    • Escalation

    • Process improvement

Solutions we provide

  • Client - Vendor RACI matrix design

  • Performance review mechanism

  • Quality improvement recommendations

  • Cost reduction initiatives

  • Contract negotiation support