Typical challenges

  • Continuous firefighting

  • Frequent escalations

  • Be in Circle of Concern

  • Unaware of benchmark KPI’s

  • Absence of measurable KPI’s

  • Lack of ownership and accountability

  • Lack of organization agility

  • Person focused not process focused

  • High stress & attrition

What we do

  • Design lean organization

  • Enable work force planning

  • Develop Exception dashboards – Input KPI measurement

  • Identify First pass rate improvement

  • Ensure Transaction reconciliation

  • Move to Real time Accounting – Backlog removal

  • Optimize account profile

Solutions we provide

  • Expand Circle of Influence-stakeholders

  • Improve KPI performance

  • Identify desktop and robotics automation opportunities

  • Identify YoY capacity creation plan with higher value offering

  • Streamline process focused delivery

  • Enhance Knowledge accounting skill